Shipping policy

Shipping

Every SMORK order ships from our fulfilment partner in Asia with tracking included.

Order processing

Orders are processed within 1–3 business days of being placed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery times

Once dispatched, standard delivery takes approximately 6–7 working days. Delivery times are estimates, not guarantees — customs processing, carrier delays, weather and peak periods can extend them.

Where we ship

We ship to Hong Kong, Singapore, Australia, and to the United States, United Kingdom, Canada, New Zealand, Japan, South Korea, Malaysia, the UAE, Israel and most of Western Europe. If your country isn't listed, join our mailing list — we're expanding.

Shipping costs

Shipping is calculated at checkout based on your delivery address, and you'll see the exact cost before you pay.

  • Hong Kong — HK$95
  • Singapore — HK$160
  • Australia — HK$200
  • Rest of world — HK$320

Launch offer

During our launch period, delivery to Hong Kong, Singapore and Australia is free — applied automatically at checkout, no code needed. Standard rates apply once the offer ends.

Import duties and taxes

Orders shipped outside Hong Kong may be subject to import duties, taxes or customs fees charged by the destination country. These are not included in the price you pay us and are the responsibility of the recipient. Customs policies vary widely — please check with your local customs office if you're unsure. We can't mark parcels as gifts or declare values below what was paid.

Tracking

You'll receive a tracking number by email as soon as your order is dispatched. Tracking can take up to 48 hours to show its first scan.

Incorrect addresses

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incomplete or incorrect, we can reship it once you've covered the return and reshipping costs. If you spot a mistake, email us immediately — we can usually correct it before dispatch.

Lost or delayed parcels

If your tracking hasn't updated in 10 business days, or your parcel is marked delivered but hasn't arrived, email info@smorkofficial.com and we'll open an investigation with the carrier.

Contact

SMORK LIMITED
info@smorkofficial.com